FAQs

General Information

Who founded COW Home & Body?
COW Home & Body was founded in September 2022 by Ryan-Mark Pritchard in Brownhills, West Midlands.

Where are your products made?
All of our products are handmade in our Hednesford waregouse, ensuring the highest quality and safety standards.

Do you test on animals?
Never. Our products are cruelty-free and suitable for vegans.

Are your products vegan-friendly?
Yes – the majority of our products are vegan-friendly, and we always make it clear in our product descriptions if something isn’t.

Are your products compliant and registered?
Yes – all of our cosmetic products are registered with the UK Cosmetic Portal, and our home products are fully CLP compliant. Ingredient and safety information can be found on each product label, and full Safety Data Sheets (SDS) are available upon request.

How strong are your fragrances?
Our customers consistently praise the high strength and long-lasting quality of our fragrances compared to big-name brands – at a more affordable price.

Do you have a physical shop I can visit?
Yes! You can visit us at:
📍 Unit 135, Anglesey Business Park, Littleworth Road, Cannock, WS12 1NR

(variable opening dates/times, see social media pages for information)

Do you attend local markets and events?
Yes – markets are where we started, and we still regularly trade at local events across the Midlands.

What awards have you won?
🏆 Best Home, Bath & Body Fragrances Producer 2025 – SME UK Enterprise Awards
🥇 Gold Standard Award 2023 – TheBestOf Walsall
📣 BT Small Business Campaign Winner 2023

Do you support charities?
Yes – we regularly donate raffle prizes and stall fees. In 2023 we also raised £1,000 for a local cancer charity by climbing Snowdon.

2. Orders & Payment

How do I place an order?
Simply add your favourite products to your basket and check out through our website.

What payment methods do you accept?
We accept all major debit and credit cards, PayPal, Apple Pay, Google Pay, Clearpay, ShopPay and Klarna.

Can I amend or cancel my order once placed?
If you contact us quickly, we’ll do our best to help. Once your order has been processed or shipped, we may not be able to make changes.

I’ve entered the wrong shipping address – what do I do?
Please get in touch with us straight away. If your parcel hasn’t yet been dispatched, we can update the address for you.

3. Shipping & Delivery

How much is delivery?
Delivery costs are calculated at checkout based on your order and location.

How long will my order take to arrive?
We usually dispatch within 2–3 working days. Delivery times depend on the service you select at checkout.

Do you ship internationally?
No – international shipping is not available. We currently only ship to the UK.

What should I do if my parcel is delayed or lost?
Please get in touch with us if your order hasn’t arrived within the expected time frame, and we’ll look into it with the courier.

Do you offer tracked delivery?
Yes – tracked delivery is included when you order through our shipping partner EvRi.

📦 You can read our full Shipping Policy here: Shipping Policy

4. Returns & Refunds

Can I return an item?
For hygiene reasons, we can’t accept returns on opened bath, body, or fragrance products. If your item is unused and in its original packaging, please contact us within 14 days to arrange a return.

What if my item arrives damaged or faulty?
Please email us with your order number and photos of the issue, and we’ll sort it quickly for you.

How long do refunds take?
Refunds are processed within 5–7 working days once approved, depending on your payment provider.

💌 You can read our full Returns & Refunds Policy here: Refund Policy

5. Product Information

How do I use whipped soap/soap sponges/perfume, etc.?

  • Whipped Soap: Scoop out a little, lather with water, and wash as normal.
  • Soap Sponges: Wet the sponge, lather, and use on skin – perfect for exfoliating and travel.
  • Perfume/Aftershave (Bottl’d): Spray directly onto skin or clothes from a short distance.

How long do products last?
Shelf life varies by product, but most last 6–12 months once opened. Perfumes and aftershaves can last even longer if stored in a cool, dry place.

Are your products safe for sensitive skin?
Our products are formulated to be gentle, but as everyone’s skin is different, we recommend doing a patch test before first use. Full ingredient lists are available on every product.

Do your perfumes come in testers?
Yes – Bottl’d fragrances are available in handy 5ml bottles, perfect for testing or travel.

Where can I find safety information?
Every product has ingredient and safety details clearly displayed on the packaging. For home fragrance products, CLP information is printed directly on the label. Safety Data Sheets (SDS) are also available upon request.

6. Bottl’d (Perfume & Aftershave)

What sizes are available?
Our Bottl’d fragrances come in full-size 50ml bottles, plus 5ml travel/tester bottles.

Do you offer samples?
Yes – the 5ml bottles are ideal if you’d like to try before committing to a larger size.

How long does the fragrance last?
Our perfumes and aftershaves are long-lasting, with excellent projection and staying power. Many customers say they last all day.

Are your perfumes inspired by designer brands?
Yes – Bottl’d is a dupe brand, offering high-quality fragrances inspired by luxury designer scents at a more affordable price.

7. Feedback, Reviews & Contact

How can I leave feedback or reviews?
We’d love to hear from you! You can leave a review directly on our website or on Trustpilot at trustpilot.com/review/cowhome.co.uk.

Google at https://g.page/r/CRXQuOz1b9nxEAE/review

Facebook at https://www.facebook.com/cowhomeltd/reviews

How can I contact you?
For general enquiries or press, please email us at: hello@cowhome.co.uk

How quickly do you reply to emails/messages?
We aim to respond within 1–2 working days.

 

“Inspired By” & Dupe Fragrances

Our Approach

At COW Home & Body (Bottl’d), we create fragrances that are inspired by well-known designer scents. These products are not “copies” or “fakes”, but original interpretations made using high-quality fragrance oils.

What “Inspired By” Means

  • Reference, not replica – Our scents take creative inspiration from popular fragrances but are not identical.
  • No affiliation – We are not connected, endorsed, or licensed by the original fragrance houses or brand owners.
  • Clear labelling – We use the phrase “Inspired By” to make it clear that our products are our own creations.

Intellectual Property & Trademarks

  • We do not use protected brand names, trademarks, or logos on our packaging or product titles.
  • Where we mention “Inspired By [Fragrance/Brand]”, it is only to help customers understand the fragrance family or style they can expect.
  • All intellectual property rights in the original perfumes belong to their respective brand owners.

Compliance & Safety

  • All our products comply with UK/EU Cosmetic Safety Regulations, including full CPSR (Cosmetic Product Safety Reports) and CLP (Classification, Labelling & Packaging) requirements.
  • Ingredients are clearly listed on all packaging and product pages.

Our Values

  • We aim to make fragrance more affordable and accessible, while still being safe, vegan-friendly, and cruelty-free.
  • We believe in transparency: our customers always know when a scent is “inspired by” another brand.