Terms of service

Welcome to COW Home & Body. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or using our website, you agree to be bound by these Terms. Please read them carefully before using our site.

1. About Us

This website is operated by COW Home Ltd, trading as COW Home & Body, a UK-based business specialising in home fragrance, bath and body products.

2. Eligibility

To place an order with us, you must be at least 18 years old or have permission from a parent or guardian.

By using our website, you confirm that you meet these requirements.

3. Our Products

We make every effort to display accurate product descriptions, imagery and pricing across our website. However:

Colours and product appearance may vary slightly depending on your screen or device.
All products are subject to availability.
We reserve the right to discontinue, amend or update products, pricing or descriptions at any time without prior notice.

4. Orders & Payments

By placing an order, you confirm that all information provided is accurate and complete.

All payments must be made at the time of ordering using one of the payment methods available at checkout.

We reserve the right to refuse, cancel or limit orders at our discretion, including where we suspect fraudulent activity, pricing errors or supply issues.

5. Shipping & Delivery

Please refer to our Shipping Policy for full information regarding processing times, delivery estimates, courier information and shipping restrictions.

6. Returns & Refunds

Please refer to our Refunds & Returns Policy for information relating to cancellations, returns, refunds and exchanges.

7. Intellectual Property

All content on this website — including logos, branding, product names, photography, graphics, text and website design — is owned by or licensed to COW Home Ltd and is protected under copyright, trademark and intellectual property laws.

You may not reproduce, distribute, copy or use any part of this website without prior written permission.

8. User Behaviour

By using our website, you agree not to:

Use the website for unlawful purposes
Submit false or misleading information
Attempt to gain unauthorised access to our systems
Interfere with or damage the operation or security of the website
Use our content, branding or imagery without permission

9. Website Availability & Liability

We aim to ensure our website and services remain secure, reliable and accessible at all times. However, we cannot guarantee uninterrupted access or that the website will always be free from errors or technical issues.

To the fullest extent permitted by law, COW Home Ltd shall not be liable for any indirect, incidental or consequential losses arising from the use of our website, products or services.

Nothing within these Terms excludes or limits your statutory consumer rights under UK law.

10. Changes to These Terms

We may update these Terms from time to time.

Any updates will be published on this page and continued use of the website following changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising in relation to the use of this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.

“Inspired By” Fragrances & Dupe Products

Our Approach

At COW Home & Body and Bottl’d, we create fragrances inspired by popular designer scents and fragrance styles.

Our products are original interpretations created using high-quality fragrance oils and are not intended to mislead customers into believing they are the original designer products.

What “Inspired By” Means

Our fragrances take inspiration from well-known scents but are not identical replicas.
We are not affiliated with, endorsed by or connected to any designer fragrance houses or trademark owners.
References to fragrance inspirations are provided purely to help customers understand the scent profile or fragrance family.

Intellectual Property & Trademarks

All trademarks, brand names and copyrights referenced remain the property of their respective owners.

We do not use protected logos or branded packaging intended to imitate or misrepresent designer brands.

Compliance & Safety

All applicable products comply with relevant UK cosmetic and labelling regulations, including:

CPSR (Cosmetic Product Safety Reports)
UK Cosmetic Product Notification requirements
CLP (Classification, Labelling & Packaging) regulations where applicable

Ingredients and safety information are clearly listed on product packaging and/or product pages where required.

Our Values

We aim to make fragrance more affordable and accessible while remaining transparent, cruelty-free and customer-focused.

Competitions, Discounts & Giveaways – Terms & Conditions

1. General

These terms apply to all competitions, giveaways, promotional offers and discount codes run by COW Home Ltd trading as COW Home & Body.

We reserve the right to amend, suspend or withdraw promotions at any time without prior notice.

2. Competitions & Giveaways

Unless otherwise stated:

Competitions and giveaways are open to UK residents aged 18 or over.
No purchase is necessary.
Winners will be selected at random or according to criteria stated within the promotion.
Prizes are non-transferable and no cash alternative will be offered.

Winners will be contacted using the details provided during entry.

If a winner does not respond within 7 days, we reserve the right to withdraw the prize and select an alternative winner.

Our decision is final.

3. Discounts & Promotional Codes

Discount codes are valid only during the promotional period stated.
Only one discount code may be used per order unless otherwise stated.
Discount codes cannot be applied retrospectively to completed orders.
Discounts may exclude sale items, bundles or gift cards unless specified.
We reserve the right to cancel or refuse promotional discounts where misuse is suspected.

4. Social Media Promotions

Promotions run via Facebook, Instagram, TikTok or other social platforms are not sponsored, endorsed, administered by or associated with those platforms.

By participating, entrants release the relevant platform from any responsibility relating to the promotion.

5. Liability

We are not responsible for entries, claims or discount redemptions that are lost, delayed, incomplete or technically unavailable.

To the fullest extent permitted by law, COW Home Ltd accepts no liability for loss, damage or injury arising from participation in promotions, giveaways or competitions.