Mobile App Terms of Use

COW Home & Body Mobile App — Terms of Use

Last updated: 2 September 2026

These Terms of Use (“App Terms”) apply to your access to and use of the COW Home & Body mobile application (“the App”).

The App is operated by Cow Home Ltd, a company registered in England and Wales under company number 14374100, with its registered office at 57 Silver Street, Brownhills, Walsall, England, WS8 6ER.

By downloading, accessing or using the App, you agree to these App Terms.

These App Terms apply alongside our main Terms of Service, Privacy Policy, Refund Policy, Shipping Policy and other applicable policies available on the COW Home & Body website. Where you purchase products through the App, our usual terms relating to orders, payment, delivery, cancellations and returns also apply.

1. ABOUT THE APP

The COW Home & Body App allows you to browse and purchase COW Home & Body products, explore collections and offers, search for products, save products, manage your shopping bag, access your customer account, view information about previous orders and use other features that we may introduce from time to time.

Some features require an internet connection and some require you to sign in to a COW Home & Body customer account.

We may add, change or remove App features as the App develops.

2. ELIGIBILITY AND ACCEPTABLE USE

You may use the App only for lawful purposes.

You must not:

use the App for fraudulent or unlawful purposes;
attempt to gain unauthorised access to another person's account;
interfere with, damage or disrupt the App or systems used to provide it;
introduce viruses, malicious code or other harmful material;
attempt to bypass security measures;
scrape, harvest or automatically extract information from the App except where permitted by law;
copy, modify, reverse engineer, decompile or commercially exploit the App except to the extent expressly permitted by applicable law; or
use the App in a way that infringes the rights of COW Home & Body or another person.

We may restrict or suspend access where reasonably necessary to protect customers, our systems or the security and integrity of the App.

3. YOUR COW HOME & BODY ACCOUNT

Certain App features allow you to sign in using your COW Home & Body customer account.

You are responsible for keeping your device and account secure and for taking reasonable steps to prevent unauthorised access.

Please contact us promptly if you believe your account has been accessed without your permission.

Information available through your account may include your contact details, saved addresses, previous orders and fulfilment or delivery information.

Signing out of the App does not cancel outstanding orders or delete your COW Home & Body customer account.

4. SHOPPING THROUGH THE APP

Products available through the App are sold by Cow Home Ltd.

Product information, prices, promotions and availability shown within the App are obtained from our online store and may change from time to time.

Adding a product to your shopping bag or saving a product does not reserve that product or guarantee its price or availability.

When you place an order, our general Terms of Service, Shipping Policy, Refund Policy and Cancellation Policy also apply.

Nothing in these App Terms affects your statutory rights as a consumer.

5. SHOPPING BAG AND CHECKOUT

The App connects with our Shopify store to provide product information, shopping bag functionality and checkout.

Your shopping bag may be stored using an identifier on your device so that its contents can be retrieved when you return to the App.

When you choose to checkout, you may be taken to checkout services provided by Shopify or other payment providers.

The App does not itself store your complete payment card details.

Starting checkout does not mean that we have accepted your order. An order will be handled in accordance with our main Terms of Service.

6. PRICES AND PROMOTIONS

Prices shown in the App are displayed in pounds sterling unless otherwise stated and include VAT where applicable.

Promotions, discount codes, bundles, free gifts and other offers may have additional conditions, including minimum spends, expiry dates, product exclusions or stock limitations.

We try to ensure prices and product information are accurate. If an obvious pricing or technical error occurs, it will be handled in accordance with our main Terms of Service and your statutory rights.

7. PRODUCT AVAILABILITY

Products and fragrances may sell out, be discontinued or change without notice.

Products appearing in the App are not guaranteed to remain available.

Saving a product, placing it in your shopping bag or receiving a notification about it does not reserve stock.

8. SAVED PRODUCTS

The App allows you to save products that you're interested in.

Saved products are provided as a convenience and do not constitute a reservation.

Some saved-product information may be stored locally on your device.

Removing the App, clearing its data or changing devices may therefore cause locally stored information to be removed.

9. PUSH NOTIFICATIONS

If you give permission, the App may send push notifications to your device.

These may include information about:

new products and fragrances;
promotions and offers;
seasonal collections;
COW Home & Body news;
shopping or account-related information; and
other relevant App updates.

Push notifications are optional.

You can disable them at any time through your device's notification settings.

Disabling push notifications does not prevent you from continuing to use the rest of the App.

Any promotion mentioned in a notification remains subject to its applicable conditions and product availability.

10. CUSTOMER REVIEWS

The App may display customer reviews and ratings using services provided by Yotpo or other review providers.

Reviews represent the opinions and experiences of individual customers and do not necessarily represent the views of Cow Home Ltd.

Reviews may be subject to moderation in accordance with the policies applicable to our review service.

11. THIRD-PARTY SERVICES

The App relies on third-party technology and services to provide some functionality.

These may include services relating to ecommerce, checkout, customer accounts, reviews, notifications, hosting and technical infrastructure.

For example, our ecommerce and checkout services are supported by Shopify.

Some third-party services may have their own terms and privacy policies where you interact directly with those services.

We are not responsible for outages or interruptions caused by third-party services where those circumstances are outside our reasonable control. This does not affect any rights or remedies you may have under applicable law.

12. APPLE APP STORE AND GOOGLE PLAY

The App may be downloaded through the Apple App Store and Google Play.

Your use of those stores is also subject to the terms imposed by the relevant platform.

Apple and Google are not responsible for products sold by Cow Home Ltd, fulfilling your COW Home & Body orders or providing COW Home & Body customer service.

Questions or complaints concerning COW Home & Body products, orders or services should be directed to us.

13. APP UPDATES

We may release updates to improve the App, introduce features, fix problems, improve performance or security, or maintain compatibility with operating systems and third-party services.

You may occasionally need to install the latest version of the App to continue using particular features.

Older versions may eventually stop functioning or being supported.

14. AVAILABILITY OF THE APP

We aim to keep the App available and working properly, but we cannot guarantee uninterrupted availability.

The App may occasionally be unavailable because of maintenance, updates, technical problems, internet connectivity, third-party service interruptions or circumstances outside our reasonable control.

Where reasonably possible, we will work to restore affected services.

15. INTERNET AND DEVICE REQUIREMENTS

You are responsible for having a compatible device and internet connection required to use the App.

Your mobile network or internet provider may charge you for data used when downloading or using the App. Those charges are your responsibility.

We cannot guarantee that the App will remain compatible with every device or operating-system version indefinitely.

16. INTELLECTUAL PROPERTY

The App and its content are protected by intellectual property laws.

Unless otherwise stated, COW Home & Body branding, logos, graphics, product photography, product descriptions, written content, designs and other original material are owned by or licensed to Cow Home Ltd.

Using the App does not transfer ownership of those rights to you.

You may use the App and its content for your personal, non-commercial use.

You must not reproduce, distribute or commercially exploit our intellectual property without permission except where permitted by law.

17. PRIVACY AND PERSONAL INFORMATION

Your use of the App involves the processing of personal information.

Our separate COW Home & Body Mobile App Privacy Policy explains what information may be collected through the App, why we use it, who it may be shared with, how long it may be retained and your data-protection rights.

This may include information relating to your customer account, orders, saved addresses, App activity, device information and push notification functionality.

Please read the Mobile App Privacy Policy before using the App.

18. SECURITY

We take reasonable measures to protect the App and the systems supporting it.

However, no internet-connected service can be guaranteed to be completely secure.

You should keep your device software up to date, protect access to your device and account, and avoid sharing account access with other people.

If you discover or suspect a security issue relating to the App, please contact us at hello@cowhome.co.uk.

19. OUR RESPONSIBILITY TO YOU

Nothing in these App Terms excludes or limits liability where it would be unlawful for us to do so.

Nothing in these App Terms affects your statutory consumer rights.

We are responsible for losses that are a foreseeable result of us breaching these App Terms or failing to use reasonable care and skill where applicable.

We are not responsible for losses that were not foreseeable when you began using the App, or for business losses where you are using the App wholly or mainly for purposes connected with a trade, business, craft or profession.

UK consumer-contract guidance specifically warns businesses against terms that improperly remove statutory rights or excessively restrict responsibility when things go wrong, which is why I've deliberately kept this section balanced rather than using a giant blanket disclaimer.

20. SUSPENSION OR TERMINATION OF ACCESS

You can stop using the App at any time and can uninstall it from your device.

We may suspend or restrict access to the App where reasonably necessary, including where we reasonably believe the App is being misused, security is at risk, or continued access would cause harm to our systems or other users.

Where appropriate and reasonably practicable, we will provide notice.

Suspension or deletion of the App does not automatically cancel an order you have already placed.

21. CHANGES TO THESE APP TERMS

We may update these App Terms from time to time, for example where we change App functionality, introduce new services, change the third-party technology we use or need to reflect changes in law or regulation.

The latest version will be published on the COW Home & Body website with its updated date.

Where a change materially affects existing users' rights or obligations, we will take reasonable steps to bring the change to their attention where required.

This approach is deliberate too: current CMA guidance warns against contract terms giving businesses an unrestricted right to change agreed terms without adequate justification or transparency.

22. OTHER COW HOME & BODY POLICIES

When you shop with us through the App, other COW Home & Body policies may also apply, including our:

Terms of Service;
Privacy Policy;
Refund Policy;
Shipping Policy;
Cancellation Policy; and
Legal Notice.

If there is a conflict between these App Terms and terms specifically governing the purchase, delivery, cancellation or return of a product, the applicable shopping terms will apply to that issue.

23. GOVERNING LAW

These App Terms are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you will retain any mandatory rights and protections available to you under the law applicable to you.

Nothing in these App Terms prevents you from exercising any rights regarding where legal proceedings may be brought that you have under applicable consumer law.